Dell Service Delivery Engineer - R246610 

Mexico, Mexico City, Mexico City 

67383689

As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.
You will:

• Leads solutions and operating procedures within the group.
• Considered a subject matter expert within the group.
• Provide solutions and develops approaches to a variety of highly complex problems and determine technical objectives without direction.
• Frequently collaborates with other IT Support groups.
• Leads process improvements, identifies inefficiencies and reports them to management; Assists management in coordinating and conducting team meetings and group discussions.
• Works with end customer to drive service improvement initiatives to continually improve IT and user experience.
• Understands and develops the ticketing system at a level capable of monitoring work flow, ensuring correct usage, and defining the scope of reports.
• Counsels’ employees for motivation or performance issues
• Measures and analysis trends and identify innovation and efficiency opportunities
• In addition, independently determines and develops approach to solutions with considerable latitude that impact the long-term success of the business.
• Will be asked to conduct training to other technicians or non-technical employees.
• Manage functions such as shift schedules, training, research issues, ad hoc reporting, and client escalation

Essential Requirements

• Highly skilled in hardware, software and/or operating systems environment
• Ability to influence others to achieve results, and advanced mentoring/coaching skills
• Good knowledge of appropriate networks, products, and protocols
• Team Management skills, and advanced troubleshooting skills
• Customer relationship management

Desirable Requirements

• ITIL & MCP/ MCSE/other hardware certifications.

06 August 2024