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IBM Senior Storage Technical Engineer 
Bulgaria, Sofia 
694718264

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Your Role and Responsibilities

• Perform problem determination/fault isolation by analyzing support logs and diagnostic data.
• Use lab hardware to re-create customer configurations to replicate failure scenarios.
• Provide real time assistance to field technicians to resolve critical client technical issues.
• Demonstrating soft and technical skills that contributes to client satisfaction.

Required Technical and Professional Expertise

Education and professional experience:
  • At least 3 years of experience in a technical support role – Remote support or Administration.
  • Experience providing technical support or administration for storage products with focus on the following OEMs: HPE, NetApp, Lenovo.
Skills and competencies:
  • Understanding of multi-vendor enterprise storage technologies including software defined storage, storage virtualization, and network & fabric attached storage devices.
  • Knowledge of storage networking SAN/NAS standards and protocols (Fibre Channel, iSCSI, NFS, CiFS, etc.
  • Customer-first mindset with high sense of ownership
  • Excellent command of spoken and written English (B2-C1 level).


Preferred Technical and Professional Expertise
• Knowledge in TCP/IP concepts.
• Experience with Cluster/HA environments.
• Previous experience in delivering technical education will be considered an advantage.
• Industry recognized associate, professional, or expert certification.

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