Capital One Manager Associate Relations Investigator 

United States, Virginia, Richmond 

692881800

Manager, Associate Relations Investigator (Remote)

Here’s what you’ll need to be successful:

• Can assess when and how to make tradeoffs between speed and quality, motivated self-starter

• Loves to break down complex problems and artfully push towards a solution

• Exceptionally strong written and verbal communication skills

• Ability to present complex topics in a clear, concise, and compelling manner

• Impeccable judgment and ability to balance the needs of the organization, leaders and associates. Know when to push and when to move on.

• Demonstrate an aptitude for learning in a fast-paced, ever-changing environment

• Strong sense of when to operate independently and when to seek support on an issue

Responsibilities:

• Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc.

• Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution

• Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner

• Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues

• Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk

• Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations

• Act as role model and champion for Capital One Values

• Participate in internal projects that improve investigative processes

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of Human Resources, Legal or Risk Management experience

• At least 3 years of investigation experience

Preferred Qualifications:

• 5+ years of experience working in a team corporate environment

• 5+ years of human Resources or legal experience focused on employment investigations

• Human Resources certification

• Knowledge of employment law and practices

Remote (Regardless of Location): $132,800 - $151,600 for Manager, Associate Relations Richmond, VA: $132,800 - $151,600 for Manager, Associate RelationsThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.