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This is an individual contributor role and will require someone with excellent communication and collaboration skills.
Customer Support is a diverse group of problem solvers with boundless technical curiosity. Together, we build trusted client partnerships that produce mutual wins through spirited collaboration, intrinsic empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about helping others. Our team implements and supports customers on the MSA platform, obsesses about making them massively successful, and strategizes to help them achieve their goals. Real-time advertising can fundamentally transform our clients’ businesses, and we bring it to life for them.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Deliver post-implementation product support to MSA customers
and diagnosing the problem, resolving the issue and communicating the resolution to the client
source advertising technology, and how our clients leverage this technology to execute their
goals
to internal and external strategic stakeholders
facing assets, and internal training and development resources
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