Microsoft Technical Support Engineer - Product 

Australia, New South Wales, Sydney 

692294987

This is an individual contributor role and will require someone with excellent communication and collaboration skills.

Customer Support is a diverse group of problem solvers with boundless technical curiosity. Together, we build trusted client partnerships that produce mutual wins through spirited collaboration, intrinsic empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about helping others. Our team implements and supports customers on the MSA platform, obsesses about making them massively successful, and strategizes to help them achieve their goals. Real-time advertising can fundamentally transform our clients’ businesses, and we bring it to life for them.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Excellent troubleshooting, analytical, problem-solving and collaboration abilities
• Passion for learning new technologies, working in a fast-paced and dynamic environment
• 2-3 years’ Experience in Product or Technical Support
• Able to proactively achieve goals while being an excellent team player
• Must be fluent in English
• Outstanding communication, presentation and organizational skills; process-oriented, yet entrepreneurial
• Experience working with web technologies (e.g. HTML, CSS, JavaScript, RESTFUL APIs) and query language (e.g. SQL).

Deliver post-implementation product support to MSA customers

• Manage customer support cases daily, which includes verifying cases, analyzing data, isolating

and diagnosing the problem, resolving the issue and communicating the resolution to the client

• Deeply understand the different products, as well as external integrations and other open

source advertising technology, and how our clients leverage this technology to execute their

goals

• Tenaciously troubleshoot product issues and clearly communicate complex technical concepts

to internal and external strategic stakeholders

• Help build our Customer Success muscle by developing and building best practices, customer

facing assets, and internal training and development resources