JPMorgan CB Fraud Recovery Analyst 

United States, Indiana 

692006779

Job responsibilities:

• Manage the day-to-day validation of client transactions and workflow of fraud prevention initiatives.
• Make Outbound call to clients and internal partners to validate payments and/or lookalike domains
• Make Inbound call for Wire/ACH held payment confirmation or red flags
• Provide education on payment validation best practices as well as lookalike domains and how they are employed to defraud businesses
• Authenticate, validation and processing Check Fraud and ACH/WIRE claims, tracing of monetary funds through BOFD contacts, and communicating with client and internal partners to provide standard updates through resolution of the claim.
• Utilize various systems including: Outlook, Navigator, Customer Assist, LAW, ESDS, eServe, Remit One Admin, CCA, Deal Manager, JPM Access, Chase Connect, and Mainframe.
• Prioritize to ensure payment cutoffs and Service Levels are met
• Immediately escalate confirmed fraud payments and following procedures to secure the client profiles, and escalate to relationship and management teams
• Support the development and maintenance of policies, procedures, and training materials
• Perform open-source research and draw conclusions
• Identify patterns/trends in transaction data

qualifications, capabilities, and skills

• Knowledge on Wires, ACH, SWIFT & international payment conventions/practices.
• Proactive approach to problem solving, taking ownership of issues, and having the determination to follow through
• Creative problem-solving techniques to solve business issues
• Excellent time management, organizational, written & oral communication skills
• Ability to utilize critical thinking and problem-solving skills to accurately assess & resolve investigation cases
• Ability to work in a fast-paced environment and is adaptable to change
• Flexibility to support adjustments to work schedule; Shifts between 8:00 AM – 5:00 PM ET
• Ability to multitask while working under minimal supervision
• Exhibits ability to work effectively in a team environment

Preferred qualifications, capabilities, and skills

• Strong working knowledge of various aspects of and/or Investigations/Fraud Investigations