ORCA Security Customer Success Engineer 

Costa Rica 

691860804

Costa Rica – Remote

• Own technical enablement across a large segment of self-sufficient, lower-touch customers via one-to-many engagements, campaigns, webinars, and hands-on labs.
• Drive product adoption through best practice sharing, curated guidance, and digital resources, ensuring successful onboarding and expansion without requiring high-touch support.
• Act as a technical advisor , leveraging customer telemetry to identify common friction points and proactively engage through scalable support motions.
• Collaborate cross-functionally with Product, Support, and Engineering to triage issues, improve the customer experience, and provide feedback loops for long-tail customers.
• Optimize processes and tooling that support automation and self-service success pathways.

• 3+ years in technical roles such as: Customer Success Engineering, Post-Sales Solution Engineering, TAM, or Technical Support
• 1+ years working with cloud platforms (AWS, Azure, GCP)
• Strong communication and writing skills—you’re comfortable creating enablement materials and supporting customers at scale
• Passion for solving problems, simplifying complex ideas, and helping others succeed—especially through automation, documentation, and tools

• Familiarity with CSPM/CWPP concepts: Cloud Security, Compliance, Vulnerability Management
• Hands-on experience with IaC (Terraform, CloudFormation), Kubernetes, or APIs
• Basic scripting: Bash, Python, or PowerShell