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Truist Network Control Support Specialist United States, North Carolina 691623666
21.07.2024
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Regular or Temporary:
English (Required)
1st shift (United States of America)
Please review the following job description:Hybrid work schedule following Truist hybrid work policy. Work hours will be 9 am-6 pm with overtime as required for position
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Analyze and solve complex ITM/ATM/Device system related operational and customer issues, leveraging monitoring systems and coordinating third party support technicians in the field
2. Responsible for escalation of production issues for quick resolution exercising independent decision-making and understanding and supporting continuous development of ITM/ATM/Device support systems
3. Position requires flexibility in prioritizing daily workflows, with strong emphasis on multi-tasking
4. Makes decisions on highly complex issues with considerable latitude in judgment interpreting policies and procedures and resolves technical, operational, and client impacting problems within established guidelines
5. Monitor, identify, research, compile, and report daily operational fleet administrative data related to specialized transactions, functions, work volume, productivity, and finance and quality issues.
6. Research, compile, analyze, mitigate, clear and report moderately complex operational data from production, productivity, financial, and quality statistics
7. Create and maintain ITM/ATM/Device performance dashboards, fulfilling ad hoc data requests
8. Assists with identifying trends and uncovering reoccurring issues as well as acts as a catalyst for change in making recommendations for streamlining functions and processes
9. Assist in developing and implementing policies, procedures, and training materials, provide training to others in the department/ function as a highly skilled generalist who can be successful assigned to any operations function
1. Analyze and solve complex ITM/ATM/Device system related operational and customer issues, leveraging monitoring systems and coordinating third party support technicians in the field
2. Responsible for escalation of production issues for quick resolution exercising independent decision-making and understanding and supporting continuous development of ITM/ATM/Device support systems
3. Position requires flexibility in prioritizing daily workflows, with strong emphasis on multi-tasking
4. Makes decisions on highly complex issues with considerable latitude in judgment interpreting policies and procedures and resolves technical, operational, and client impacting problems within established guidelines
5. Monitor, identify, research, compile, and report daily operational fleet administrative data related to specialized transactions, functions, work volume, productivity, and finance and quality issues.
6. Research, compile, analyze, mitigate, clear and report moderately complex operational data from production, productivity, financial, and quality statistics
7. Create and maintain ITM/ATM/Device performance dashboards, fulfilling ad hoc data requests
8. Assists with identifying trends and uncovering reoccurring issues as well as acts as a catalyst for change in making recommendations for streamlining functions and processes
9. Assist in developing and implementing policies, procedures, and training materials, provide training to others in the department/ function as a highly skilled generalist who can be successful assigned to any operations function
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High School Diploma or equivalent and 3 year's banking operations or retail branch banking experience with an emphasis on analytical concepts
2. Ability to comprehend, analyze, and interpret complex business situations using basic analytical tools and specialized applications.
3. Demonstrate strong organizational, communication, analytical and presentation skills.
4. Experience in handling complex technical and research issues
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High School Diploma or equivalent and 3 year's banking operations or retail branch banking experience with an emphasis on analytical concepts
2. Ability to comprehend, analyze, and interpret complex business situations using basic analytical tools and specialized applications.
3. Demonstrate strong organizational, communication, analytical and presentation skills.
4. Experience in handling complex technical and research issues
Preferred Qualifications:
1. Associate degree with an emphasis in accounting/finance or 5 years equivalent relevant work experience in retail banking operations environment
2. Proficient with Microsoft Office suite and other bank applications necessary for monitoring, research, and reporting such as Ariba, ServiceNow, XPTR, and NCR Vision
3. Specific certification in ATM hardware break-fix and maintenance support in a help desk environment
1. Associate degree with an emphasis in accounting/finance or 5 years equivalent relevant work experience in retail banking operations environment
2. Proficient with Microsoft Office suite and other bank applications necessary for monitoring, research, and reporting such as Ariba, ServiceNow, XPTR, and NCR Vision
3. Specific certification in ATM hardware break-fix and maintenance support in a help desk environment
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