Microsoft Technology Specialists-Bizz Apps-CRM Customer engagement 

Qatar, Doha, Doha 

69042285

• Bachelor’s or Master’s Degree in Computer Science, Engineering, Information Systems, or a related technical field.
• Proven experience with Microsoft Dynamics CRM, including a strong understanding of its configuration, customization, and integration.
• Knowledge of software development methodologies and web services, with experience in web development (ASP.NET, MVC, JavaScript, JQuery, etc.).
• Strong analytical and problem-solving skills, with the ability to manage complex projects and multi-task effectively.
• Excellent communication and interpersonal abilities, with the capacity to provide clear and concise technical guidance and training.
• Relevant certifications in CRM, MS Dynamics, or other related areas are highly desirable.
• Proficiency in CRM software, particularly Microsoft Dynamics CRM.
  Experience with SSRS, ADX Portals/D365 Portals, JavaScript, LINQ, MS SQL Server, and database design.
• Ability to troubleshoot technical issues and provide effective solutions.
• Strong organizational skills and attention to detail.

Lead configuration and customization of the CRM platform, adhering to best practices specific to industry needs.

Establish and manage project plans, ensuring projects adhere to internal guidelines and are delivered on time and within budget.
Identify, track, and resolve project risks and issues, providing regular communication to stakeholders.
Provide training and support on CRM best practices to ensure effective use of the CRM system.

· Engages with and reaches out to customers proactively and independently.

· Uses knowledge of customer context, solution or portfolio expertise, and technical and industry knowledge to build credibility with customers.

Leverage Partner Ecosystem

· Engages in partner sell-with scenarios by acting as liaison between the partner and team and facilitating partner resources and processes throughout the course of the project.

· Supports partner technical capacity by identifying skill and resource gaps and providing feedback to internal teams (e.g., Global Partner Solutions).

Build Strategy

· Provides strategic, technical, and partner input based on Microsoft capability at the account level to contribute to strategy development, leveraging partner, competitor, or open-source knowledge.

Solution Design and Proof

· Presents and applies architecture patterns to partners or customers and drives cross-workload support for Microsoft Solutions.

· Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture.

· Demonstrates new and updated products to increase internal virtual teams' understanding of solutions and new opportunities.

· Monitors and responds to internal tech community posts, attends community calls, sessions, hackathons, etc., and acts as a mentor for their technology area.

Other · Embody our culture and values