Job responsibilities:
- Manage the workflow through the life cycle of Custody Trades
- Monitor and manage trade capture, fails management and settlement activities
- Address settlement discrepancies/issues and leverage escalation channels promptly
- Respond to queries relating to trade status and market practice
- Manage control of the daily workflow within the Custody Team
- Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning
- Provide effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization
- Continued review of content and presentation of Standard Operating Procedures, in line with new policies and ongoing risk management activities
- Contribute to the strategic development of Custody products
Required qualifications, capabilities and skills:
- At least 3 years management experience in an Operations role
- Strong people management skills and develop/guide staff in a team orientated environment
- Strong Risk and Control Awareness: Ability to effectively prioritize workloads and work to critical deadlines
- Excellent customer service skills and able to handle difficult situations internally and externally
- Operational subject matter expertise in Reconciliation, Settlements, Fails Management, Trade Support, Risk and Control, and Custody
- Strong ability to learn ongoing stream of new markets, products, and processes
- Strong risk and control awareness, including the ability to effectively prioritize workloads and work to critical deadlines
- Confident communicator in all mediums with both internal and external clients
- Strategic thinker, ability to review and implement process improvements
- Bachelor’s degree or equivalent, preferred
- Proficient in Microsoft Office products including Word, Excel, PowerPoint, and Outlook
qualifications, capabilities and skills:
- Global Custody or Local Custody background
- Experience in driving projects and initiatives
- Familiarity with swift messages specifically MT54 series
- Good knowledge in MS Office Suite applications - MS Word, Excel and Power Point
- Capable of working under pressure and to cope with changing volumes, whilst maintaining accuracy and quality.
- Flexibility working on APAC and late APAC shift (as early as 6am to 11am start of shift)