JPMorgan Collections Supervisor 

Philippines, Quezon City 

688750034

As a Collections Supervisor in JPMorgan Chase, you will be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and controls guidelines. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements. You will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.

• Executes on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business
• Makes informed business decisions using your skill set, subject matter expertise, documented policies and procedures, empowerments and relationships
• Identifies process improvement opportunities, recommend solution(s), contribute to process/policy change led by change management leadership team, and implement changes.
• Ensures team’s adherence to operating policies and procedures, and legal and compliance regulations.
• Manages team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.
• Demonstrates the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you’re doing, and summarize your impact in your year-end Self-Evaluation.

• Minimum 3 years customer service experience
• Verbal and written communication skills
• Influencing skills
• Change implementation skills
• Prioritization skills
• Data analysis skills
• High School diploma/GED required

• Previous financial industry experience preferred
• 2+ years in a call center environment

• Work hours will vary within a fulltime, 40 hour per week schedule. You must be willing to work schedules during our operating hours, which may include evenings, weekends and holidays. Specific information will be provided by the recruiter.
• This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
• You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).

Internal Application Eligibility Requirements

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.