Red hat Senior Technical Program Manager - Billingual French English 

Canada, Quebec 

687861734

What You Will Do

• Provide executive-level governance to account

• Work with Project Managers to frame and develop successful cross-functional teams and workstreams

• Collaborate with product owners to understand and create product backlog and release plan

• Identify, communicate, and mitigate project risks and resolve issues

• Accountable for team metrics, including sprint backlog, burn-down charts (capacity, load, velocity), and release planning

• Maintain exemplar level of professionalism when problem solving and guiding issues to closure

• Develop foundational knowledge and maintain an awareness of emerging Red Hat technologies

• Point of contact for executive stakeholders for the client and for Red Hat

• Executive level ownership, communication, and accountability to all external and internal stakeholders

• Detailed management and reporting of account through Red Hat tools

• Risk and Quality Control for client and Red Hat preparedness

• Support customer’s internal marketing, business outcomes, roadmap, and overall vision

• Strategize and act on delivery practice evolution in accordance with scale of business

• Navigate and proactively own escalation procedures to push an issue to closure

• Facilitate the end-to-end execution of Red Hat Consulting within account

• Understand Red Hat and customer procurement processes

• Provide sales and scoping support to customer; driving Red Hat Consulting revenue

• Attend and/or host regular meetings with customers to build relationships through on-site meetings and events

What You Will Bring

• 5+ years of relevant program and project management experience

• Bilingual in English and French; outstanding written and verbal communication skills and ability to convey complex information to customers clearly and concisely in both languages

• Experience in leading digital transformation projects where technology and organizational change go hand in hand to deliver long term sustainability

• Client interaction and customer service experience and strong customer-facing skills with senior level executives

• Experience managing relationships with internal and external stakeholders

• Strong organizational skills and exceptional presentation skills with knowledge of and experience with virtual delivery platforms

• Ability to clearly and effectively present information, demonstrate procedures, and respond to questions in public setting

• Capacity to interact with customers and colleagues on different hierarchical levels using good persuasion skills

• Ability to engage management-level decision makers and influencers

• Ability to synthesize and analyze complex data to identify potential risks and draw meaningful conclusions

• Proactive project management mindset with a bias for action

• Comfortable working in a fast-paced, rapidly changing, and collaborative environment

• Ability to work with many sales channels and routes to market

• Bachelor's degree or an equivalent in a technology-related discipline

• Expertise in project management methodologies, tools, and techniques; PMP is a plus

• Consulting delivery or sales experience is a plus

• Ability to travel for client meetings and attend events - up to 25%