Red hat Platform Technical Account Manager - Bilingual English French 

Canada, Quebec 

904468986

What You Will Do

• Support enterprise customers by providing direct technical and architectural guidance for the Red Hat infrastructure portfolio

• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat

• Collaborate with the engineering, research and development, product management, and technical support teams

• Create customer engagement plans and keep the documentation on the customer's environment updated

• Create documentation regarding customer issues and technical details on how to resolve them

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Build trust with customers and serve as their advocate within Red Hat

• Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.

• Provide advice and guidance to customers about their current and future Red Hat products

• Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams

• Complete analysis and present periodic reviews of operational performance to customer leadership

• Travel occasionally to visit regional customers

What You Will Do

• 5+ years of experience working in a support, development, engineering, IT, or a quality assurance organization

• 5+ years of Linux system administration experience

• Technical knowledge of the Linux kernel and Linux file system

• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

• Competent comprehension of enterprise architecture and strategic business drivers

• Ability to manage multiple issues and projects with shifting priorities and timelines

• Bilingual in English and French; outstanding written and verbal communication skills and ability to convey complex information to customers clearly and concisely in both languages

• Direct experience with a variety of hardware vendors

• Ability to travel for customer visits and events within the region

• Red Hat Certified Engineer (RHCE) a plus

• Bachelor's degree or an equivalent in a technology-related discipline, ideally computer science or engineering is a plus

• Experience with enterprise cloud solutions like Platform-as-a-Service (PaaS), containers, Kubernetes, cloud management, and IT automation is a plus