Citi Group Technical Applications Support Analyst - 

United Kingdom, Northern Ireland, Belfast 

68690019

Key Responsibilities:

• Support Capability
  • Provide a world class support service to a geographically diverse user base
  • Develop expertise in the relationships between clients, sales and technology teams
  • Collaborate effectively with colleagues globally, sharing information and knowledge effectively
  • Strong process awareness and ability to manage day-day requests, queries, issues/problems and customer escalations
  • Ensure all issues are tracked and work closely with business development managers to prioritize resolution
  • Collate customer feedback and experience and translate them into new initiatives over process and system optimization
  • Embrace the values by upholding and exemplifying the values in daily interactions with internal and external clients
  • Monitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements, if any
• Business
  • Develop in-depth knowledge of the fundamentals of Futures/ Listed Derivatives business
  • Communicate complex technical and functional issues to business users in a language they understand

Knowledge/Experience:

• Clear understanding of Listed Derivatives market structure and underlying products, trading concepts, including the front to back understanding of trading lifecycle-Execution, Allocation, Clearing & Settlement process, working experience in onboarding & administering electronic trading (e-Trading) users, administering trading limits, monitoring client execution flows & system alerts would be highly preferred
• Experience in e-Trading Client Services or associated Operations group in a high availability/mission critical environment
• Demonstrated ability to learn new business concepts quickly
• Demonstrated ability to efficiently problem solve in time critical scenarios
• Strong communication skills
• Effective written and presentation skills
• Experience in data analysis and MIS reporting
• Understanding of client trading architecture is preferred
• Advanced Excel experience to
  • Work with mass data
  • Automate processes with macros/scripts

Nice to have skills and experience

• Previous experience/knowledge of supporting a Futures trading business preferred
• Linux and scripting also an advantage
• FIX connectivity or API messaging integration also a plus.
• Knowledge of applications such as CME-Direct, WebICE, ION XTP, Bloomberg also a plus

Skills:

• Knowledge of foreign languages will be an added advantage but not essential

Qualifications:

• Bachelors/ Essential university degree preferred or experience operating in a similar role

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we’ll provide you

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Time Type:

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