Citi Group Applications Support Senior Analyst - AVP 

United Kingdom, Northern Ireland, Belfast 

662445626

Role Overview/What will you do:

• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.

• Start of day checks, continuous monitoring, and regional handover.

• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.

• Reviews and develops application contingency planning to ensure availability to users.

• Participate in application releases, from development, testing and deployment into production.

• Act as a liaison between users/traders, interfacing internal technology groups and vendors. Acts as SME to senior stakeholders and /or other team members.

• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information. Has the ability to operate with a limited level of direct supervision.

Key Skills and Experience required

• Bachelor’s/University degree or equivalent experience.

• 7-8 years of experience in an Application Support role.

• Strong in Oracle SQL and Linux.

• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

• Ability to drive production incident with multiple stakeholders.

• Willingness/ability to learn new things and ability to adjust quickly to changes and re-prioritization.

Any Beneficial / Nice to have skills and experience:

• Good understanding of MongoDB, ELK Kibana, Microservices, Kafka.

• Good understanding of PL/SQL.

• Demonstrated analytical skills.

• Knowledge / experience of problem management tools.

• Issue tracking and reporting using tools.

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type: