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Rapid7 Customer Success Manager 
Germany, Bavaria, Munich 
685761135

07.07.2024


About the Role

In this role, you will:

  • Consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention.

  • Work closely with our regional partners to provide excellent service for their end users and ensure a tight communication and relationship in maintaining and driving regional revenue.

  • Drive customer awareness of product features and Rapid7 services to maximize the adoption and realized value of their purchased solutions.

  • Develop and maintain strong, multi-level relationships with each customer, ensuring that Rapid7 solutions support the ongoing needs and security objectives for each customer.

  • Engage in consistent, proactive client and partner meetings to positively impact customer loyalty and revenue growth.

  • Manage end-to-end renewals process, from quote to booking in your PO.

  • Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure.

  • Effectively manage reactive customer requests and anticipate their needs.

  • Daily communication with internal and external customers.

  • Manage all customer information – including updates on key contacts, new and existing quotes, and purchase history.

The skills you’ll bring include:

  • Fluent in German with strong English skills.

  • Experience in either Customer Success Management, Service Delivery, Account Management or Renewals.

  • Passionate about service and support; seeks to achieve extraordinary results through tenacious and creative problem solving.

  • Assertive but empathetic in nature; able to assist customers toward strategic goals through a combination of persuasion and rapport.

  • Energized by connecting and building long-lasting relationships with customers

  • Exceptional multi-tasking abilities and organization skills.

  • Detail-oriented – able to capture proper information correctly and accurately.