Rapid7 Customer Success Manager 

Germany, Bavaria, Munich 

685761135

About the Role

In this role, you will:

• Consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention.

• Work closely with our regional partners to provide excellent service for their end users and ensure a tight communication and relationship in maintaining and driving regional revenue.

• Drive customer awareness of product features and Rapid7 services to maximize the adoption and realized value of their purchased solutions.

• Develop and maintain strong, multi-level relationships with each customer, ensuring that Rapid7 solutions support the ongoing needs and security objectives for each customer.

• Engage in consistent, proactive client and partner meetings to positively impact customer loyalty and revenue growth.

• Manage end-to-end renewals process, from quote to booking in your PO.

• Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure.

• Effectively manage reactive customer requests and anticipate their needs.

• Daily communication with internal and external customers.

• Manage all customer information – including updates on key contacts, new and existing quotes, and purchase history.

The skills you’ll bring include:

• Fluent in German with strong English skills.

• Experience in either Customer Success Management, Service Delivery, Account Management or Renewals.

• Passionate about service and support; seeks to achieve extraordinary results through tenacious and creative problem solving.

• Assertive but empathetic in nature; able to assist customers toward strategic goals through a combination of persuasion and rapport.

• Energized by connecting and building long-lasting relationships with customers

• Exceptional multi-tasking abilities and organization skills.

• Detail-oriented – able to capture proper information correctly and accurately.