Microsoft Operations Key Account Manager 

United States, Washington 

685687231

We manage our partners through a community model with a differentiation of service provided to our top partners through a specific Operations Key Account Management function. We are accountable for representing the voice of our partners and customers in policy, process and platform; for landing change with partners and driving our partners to adopt new experiences/capabilities, for supporting the partner lifecycle of our partner ecosystem and ensuring that our partners are compliant.

Required Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in Operations, Program Management or Project management
  • OR equivalent experience.

Preferred Qualification

• Strategic relationship management skills and experience
• Demonstrated ability in excelling at improving customer / partner experience
• A proven track record of building and leveraging data insights to influence stakeholders
• Proven experience in complex, global program management where design, development and implementation of new processes, systems and organizations are required
• Proven experience of influencing an organization across more than one geography, and influencing other organizations where their support is critical to success
• Ability to learn quickly, be adaptable and deal with ambiguity
• Articulate communicator with the ability to build solid relationships with individuals at all levels, in multiple geographies and business functions both internally and externally.
• Demonstrated ability to story tell leveraging data
• Organized and can orchestrate, project management across a virtual team
• Self-motivated and able to work effectively with numerous virtual teams of diverse backgrounds.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until September 10, 2024.

Account Management

• Manage engagement at executive level between Partner and Microsoft.
• Support executive escalations between key Partners and Microsoft stakeholders as needed.

Launch Enablement- Readying and enabling assigned partner on changes that have high impact

• Work with internal teams to understand roadmap deliverables and develop plans to integrate into Partner business model
• Coordinate Co-Design Opportunities to embed Partner input and experiences into key future capability roadmap development
• Change Management - Land operational change and drive adoption of that change with an assigned partner, ensuring the partner can transact at scale on launch.
• Identify business insights and opportunities, using data and a deep understanding of Partner processes to accelerate change adoption across Microsoft products, services, programs & policy.
• Work with key Microsoft and Partner stakeholders to address adoption blockers

Drive quality, timely and compliant partner transaction

• Drive digital transformation by ensuring quality of the partner transactions across order to cash processes

Representing the voice of the partner across policy, process, people and platform requirements

• Apply a continuous improvement mindset to everything we do, using data and business insights to improve partner experience, support processes or existing readiness models, tools and communication modes.

Embody our