Red hat Customer Success Executive 

United States, Colorado, Denver 

683966024

What you will do

• Understand customers' overall Red Hat portfolio, technical and business priorities, and success measures, to achieve their desired objectives.

• Orchestrate the execution of customer success plans with discrete initiatives to achieve customers’ desired outcomes by involving technical execution teams (Launch Teams, Red Hat Services, and/or Partners).

• Identify opportunities for increased consumption, track monthly consumption against targets, and identify and/or plan key deployment timelines and milestones.

• Be the Voice of the Customer, share insights, best practices, and connect with appropriate Red Hat teams.

• Involve the right resources to address and remove technical blockers to adoption.

• Assess the customer’s knowledge and adoption level with Red Hat’s products and overall cloud readiness to support customers through their journey to maximal value from Red Hat technology.

What you will bring

• 5+ years working in enterprise software from a customer success management, technical consulting, technical project management, technical sales, support or Quality Assurance (QA) perspective.

• Experience with technical project planning and execution management.

• Experience with account planning with a focus on the Success Plan and Initiatives to identify best practices and areas of improvement to advance product adoption.

• Understand customer challenges, coordinate responses to issues, and overall approach to customer interactions.

• Ability to independently facilitate consultative-type customer-facing engagements.

• Experience with DevOps and agile concepts, application development, and deployment tools.

• Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification.

• Candidate must be located in the Mountain Time Zone.

The salary range for this position is $162,950.00 - $260,830.00 (inclusive of base pay + target incentive compensation). Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave