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Capital One Sr Operations Representative Philippines 682225891
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Functional Knowledge.Displays expertise in product and service knowledge; Understands and adheres to company policies and procedures.
Completes and passes assessment of required trainings within timelines to prevent potential job risks
May be assigned / rotated across sub-functions:
Anti-Money Laundering-List Screening Organization (AML-LSO):Supports the AML process through list screening operations (new and existing accounts) which may include executing a variety of tasks in support of the conduct of investigation, suspicious activity
investigations and compliance to LSO processes
Basic Qualifications:
● High School Graduate
● Communication skills in delivering appropriate, direct, and straightforward information.
● Appropriately tailors written and verbal communications
● Customer orientation in understanding and listening to customer concerns
● Problem solving skills in recommending solutions to address customer needs and expectations
● Strong attention to detail and good judgment
● Ability to handle difficult calls and sensitive information
● Team-player
● Computer-literate
● Willing to be trained
Preferred Qualifications:
● 1 year of experience in banking industry preferred for Anti Money Laundering-List Screening Organization (AML-LSO) and Customer Protection Resolution (CPR)
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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