Red hat Technical Account Manager - OpenShift Container Platform 

United States 

681814854

What you will do

• Support enterprise customers in implementing automated and containerized cloud application platform solutions

• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Gain understanding of customers’ technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat

• Collaborate with the engineering, R&D, product management, and technical support teams

• Create documentation regarding customer issues and technical details on how to resolve them

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Travel, as necessary, to visit customers and attend events within the region

What you will bring

• 5+ years of experience in a technical support, development, engineering, IT, or quality assurance organization

• Hands-on experience with Platform-as-a-Service (PaaS) cloud solutions, including Red Hat's OpenShift Container Platform

• Experience with enterprise solutions, including containers, Kubernetes, cloud management, and IT automation

• Experience with configuration management, application deployment, and infrastructure orchestration technologies

• Competent comprehension of enterprise architecture and strategic business drivers

• Advanced troubleshooting and debugging skills; passion for problem-solving and investigation

• Hands-on experience with a variety of hardware vendors

• Ability to manage multiple issues and projects with shifting priorities and timelines

• Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely

• Ability to travel to customer sites and attend events within the region

The following are considered a plus:

• Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering

• Experience with Red Hat OpenShift, Red Hat CloudForms, Red Hat Advanced Cluster Management, and Ansible automation

• Experience with cloud computing and different cloud providers like Microsoft Azure, Amazon Web Services, Google Compute Platform, or IBM Cloud

• Experience working in DevOps environments

• Software engineering background; experience with RPM-based Linux and Java technologies

• Experience deploying applications in cloud environments

• Experience developing containerized applications

• Comprehension of continuous integration (CI) and continuous delivery (CD) concepts

• Familiarity with source code management tools like Git or Apache Subversion

• Prior experience in a technical leadership or mentorship role

The salary range for this position is $99,540 - $159,150. Actual offer will be based on your qualifications.

Benefits

• Comprehensive medical, dental, and vision coverage

• Flexible Spending Account - healthcare and dependent care

• Health Savings Account - high deductible medical plan

• Retirement 401(k) with employer match

• Paid time off and holidays

• Paid parental leave plans for all new parents

• Leave benefits including disability, paid family medical leave, and paid military leave

• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Posting date1 month ago(4/1/2024 11:20 AM)