Red hat Software Maintenance Engineer - OpenShift Container Platform 

United States 

454073600

What you will do

• Work with Red Hat partners and cloud providers to create joint solutions based on Red Hat Enterprise Linux and Red Hat OpenShift Container Platform

• Test joint solutions with partners and cloud providers preparing drafts for documentation

• Provide technical support to enterprise customers customers by responding to incoming calls, chat, and web-based inquiries

• Partner closely with sales organization colleagues to assist their understanding of the company's joint offerings with cloud providers

• Contribute internally to the Red Hat knowledge management system, share best practices with team members, and commit to internal

• projects and initiatives

• Troubleshoot and solve complex technical issues and drive issue escalation with Red Hat, cloud providers, partners, and customer team

What you will bring

• 3+ years of experience working as a support or development engineer for a Platform-as-a-Service provider or hosting service

• 3+ years of experience working with Linux or Unix operating systems installation, configuration, upgrade, and maintenance and a good understanding of Linux command line tools

• Experience working with hosted applications or large scale application deployments

• Experience with container technologies such as Docker, Podman, and Kubernetes

• Experience with Open vSwitch, Red Hat Middleware, Apache Tomcat, web frameworks, and RESTful APIs

• Good understanding of Linux tools with an emphasis on cURL, kernel crash analysis, strace, Wireshark, and using Git

• Practical experience with cloud providers like Amazon Web Services, Microsoft Azure, Google, and Alibaba

• Ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat’s associates

• Solid troubleshooting skills and passion for problem-solving and investigation

• Ability to handle multiple tasks, prioritize workloads, and work under pressure

• Ability to work with minimal supervision with a globally-distributed team of engineers

• Excellent reading and writing skills in English; fluent English language skills are preferred

• Bachelor's degree in a technical field is preferred

• Upstream involvement in open source projects, including patches submitted for upstream inclusion a plus

• Knowledge of technical support systems and tools a plus

• Development-level experience with programming languages like Go, AngularJS, Python, .NET, and C a plus

• Software development background, including experience writing patches and with scripting languages like Bash, Perl, or Python

• Red Hat Certified Engineer (RHCE) certification a plus

The salary range for this position is $88,830 - $142,140. Actual offer will be based on your qualifications.

Benefits

• Comprehensive medical, dental, and vision coverage

• Flexible Spending Account - healthcare and dependent care

• Health Savings Account - high deductible medical plan

• Retirement 401(k) with employer match

• Paid time off and holidays

• Paid parental leave plans for all new parents

• Leave benefits including disability, paid family medical leave, and paid military leave

• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Posting date2 weeks ago(4/16/2024 11:34 AM)