Wells Fargo Fraud & Claims Representative - CAC 

United States, Texas, San Antonio 

681699443

In this role, you will:

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
• Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
• Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
• Receive direction from supervisor and escalate questions or issues
• Interact with immediate team and functional area on wider range of information, plus internal or external customers

Required Qualifications:

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Call Center experience
• Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Bilingual speaking proficiency in Spanish/English
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to work effectively in structured but flexible, adaptable and changing work environment
• Ability to make timely and independent judgment decisions while working in a fast-paced, high demand and results driven work environment
• Financial services experience
• Basic Microsoft Office (Outlook, Word, and Excel) skills
• Ability to manage to production goals, deadlines, and various metrics
• Ability to follow policies, procedures, and regulations
• Strong analytical skills with high attention to detail and accuracy
• Knowledge and understanding of financial crime, fraud, or risk management

Job Expectations:

• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted
• Training will be for six weeks, Monday - Friday, 8:30 am – 5:30 pm
• Work Schedule: Initial schedule after training will be presented to you at time of offer and will be 1:30 pm – 10:00 pm or 2:30 pm – 11:00 pm. Schedule includes a shift differential.

Job Location:

• 4101 Wiseman Blvd, San Antonio, TX 78251

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.