Review service quality, production systems, and client reporting within cash and trade operations
Analyze complex and variable issues to resolve issues and ensure team deliverables meet performance and quality expectations
Recommend quality reviews of cash management services, production systems, and client reporting
Manage performance, identify areas of development/training and make recommendations for pay increases, promotions, terminations, hiring, etc. of team
Contribute to planning, budget management and formulation of procedures
Serve as backup to the Cash and Trade Operations Senior Manager
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Qualifications:
Proven experience in a banking sector is a must
Experience in a management role would be an asset
Fluent English spoken and written
Strong leadership and decision making abilities
Effective verbal and written communication and analytical skills
Ability to work under time pressure and to solve problems
What we offer:
Great social benefits (such as: Multisport Card, Private Medical Care Program, Pension Plan Contribution (PPE Program), Life Insurance Program, Special offers and discounts for employees)
Hybrid model of work ( three days in the office in Warsaw and two days remotely per week )
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Holidays Allowance
A discretional annual performance related bonus
Work in an international environment allowing broad business knowledge and practical use of English
Possibility to develop soft skills for public appearances within the official Citi Toastmasters club
Learning opportunities that are far from typical - internal and external training sessions, on-the-job trainings, free access to Udemy and other popular online training platforms, webinars, mentoring programs, business certificates well-known in the financial industry