IBM Application Support- IMPS 

India, Maharashtra, Mumbai 

679902485

• Provide L1/L2 support for IMPS.
• Techno-functional knowledge for IMPS.
• Fix the incidents within SLA.
• Readiness to work in regular or afternoon shift.
• Interact with users to understand the issues and resolve them.
• Should aware of IMPS flow.
• Hands of experience on linux and SQL.
• Knowledge of payment workflow.
• Identify the logs.
• Hands on experience on BOD/EOD activity.

Who you are:
IMPS L1/L2 support resource.

What you’ll do:

• Provide L1/L2 support for IMPS.
• Resolve Sev 1/ Severity 2 and Critical Severity 3 incident within SLA.
• Handle a team of 2-3 resources.
• Automate processes to increase productivity.

Required Technical and Professional Expertise

• Linux expertise
• SQL expertise
• Effective Handling of Critical Situations.

Preferred Technical and Professional Expertise

• Payment and Banking knowledge.