JPMorgan International Onboarding Specialist - Vice President 

Netherlands, North Holland, Amsterdam 

677950566

Pleae note that this is a client onboarding role. Please do not apply if you are seeking a recruitment or HR onboarding role

As a German- or French-speaking International Onboarding Specialist (IOS) in our Commercial Bank team, you will be able to develop your skills in coordinating all aspects of client onboarding experience, which includes account opening, set-up of cash management products and services along with supporting client coverage teams in the fulfilment of AML/KYC requirements. You will support delivery of extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.

Job responsibilities

• Acts as a single point of contact responsible for the end to end client experience and satisfaction during the international onboarding process, for global and complex requests
• Is responsible for multi-entity, multi-jurisdiction client onboarding and product & service implementations
• Collaborates with the client and coverage team to develop and execute an implementation project plan, establishing clear expectations and providing transparency of timelines using project management principles and practices
• Owns identification, transparency, escalation, and resolution of risks and issues to closure
• Manages and coordinates client and internal partner communication and status updates
• Works closely with operations partners to establish the required services and test to completion
• Supports Sales partners and the sales process with RFP responses, client presentations and in person client visits
• Uses creative problem solving and solid decision making abilities
• Adheres to policy and procedures, and international and domestic regulatory requirements
• Provides Subject Matter Expertise for international regulatory requirements, products & services, documentation and Regional/Country KYC requirements
• Collaborates on strategic business initiatives as a Subject Matter Expert or Project Manager

Required qualifications, capabilities, and skills

• Applicants should be fully fluent in English (written & spoken) and in either German (written & spoken) or French (written & spoken)
• Strong business experience, including client facing roles
• BA/BS Degree (HBO)
• Proven capability of applying project management methodology to develop an implementation plan and execute deliverables
• Ability to soundly execute quantitative and qualitative analysis, draw salient conclusions and present information in a concise and effective manner
• Strong organizational skills both personally and across the working team to meet deadlines in a fast paced environment (time management and attention to detail)
• Strong interactive personal and communication skills and ability to influence others for positive results
• Experienced problem solver and critical thinker, adaptable to a changing, dynamic work environment
• Ability to take ownership, manage through conflict and mobilize internal resources
• Commitment to working in a diverse environment and supporting the firm’s diversity programmes

Preferred qualifications, capabilities, and skills

• Experience of international KYC/regulatory requirements
• Global Cash Management process knowledge
• International work experience
• Industry certifications (CAMs, PMP, CTP, PRINCE 2, SWIFT)
• Additional European languages are beneficial