Expoint - all jobs in one place

The point where experts and best companies meet

Limitless High-tech career opportunities - Expoint

JPMorgan Fraud Analyst- Utility 
United States, Florida, Tampa 
677093474

09.07.2024

Job summary

As a Fraud Analyst in Fraud Utility, you will be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, maintaining adherence to risk and controls guidelines. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements.


Job responsibilities

  • Conduct outbound calls to clients and internal partners to validate payments
  • Conduct Inbound call for wire/ACH Bank-enforced limits and held payment confirmation or red flags
  • Engage internal partners for escalations
  • Monitor various queues for detection of potentially anomalous payments and prioritizing to ensure payment cutoffs are met
  • Troubleshoot payment transactions to identify false/positives and decision on how to handle
  • Escalate confirmed fraud payments and follow procedures to secure the client profiles, and escalate to relationship and management teams
  • Ensure accurate and timely documentation of all interactions
  • Monitor the group mailbox and assignment of email inquiries that require investigation or client callback
  • Support the development and maintenance of policies, procedures, and training materials, and Escalate issues as necessary.
  • Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals

Required qualifications, capabilities, and skills

  • Minimum 4 years of experience in Financial Operations
  • Knowledge on Wires, ACH, SWIFT & international payment conventions/practices
  • Strong PC, project management, and analytical skills. Strong MS Access, Excel, PowerPoint, and Word.
  • Proactive approach to problem solving, taking ownership of issues, and having the determination to follow through
  • Strong Interpersonal skills to be able to communicate internally & externally and at all levels
  • Ability to use creative problem-solving techniques to solve business issues
  • Excellent time management, organizational, written & oral communication skills
  • Ability to utilize critical thinking and problem-solving skills to accurately assess & resolve investigation cases
  • Ability to work in a fast-paced environment and is adaptable to change
  • Strong organizational and decision-making skills
  • Flexibility to support adjustments to work schedule; Hyrid10AM-7PM

Preferred qualifications, capabilities, and skills

  • Strong working knowledge of various aspects of International Payment Processing Operations and/or Investigations/ of Fraud Investigations
  • 1 year in the current process/group