JPMorgan Fraud Analyst- Utility 

United States, Florida, Tampa 

677093474

Job summary

As a Fraud Analyst in Fraud Utility, you will be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, maintaining adherence to risk and controls guidelines. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements.

Job responsibilities

• Conduct outbound calls to clients and internal partners to validate payments
• Conduct Inbound call for wire/ACH Bank-enforced limits and held payment confirmation or red flags
• Engage internal partners for escalations
• Monitor various queues for detection of potentially anomalous payments and prioritizing to ensure payment cutoffs are met
• Troubleshoot payment transactions to identify false/positives and decision on how to handle
• Escalate confirmed fraud payments and follow procedures to secure the client profiles, and escalate to relationship and management teams
• Ensure accurate and timely documentation of all interactions
• Monitor the group mailbox and assignment of email inquiries that require investigation or client callback
• Support the development and maintenance of policies, procedures, and training materials, and Escalate issues as necessary.
• Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals

Required qualifications, capabilities, and skills

• Minimum 4 years of experience in Financial Operations
• Knowledge on Wires, ACH, SWIFT & international payment conventions/practices
• Strong PC, project management, and analytical skills. Strong MS Access, Excel, PowerPoint, and Word.
• Proactive approach to problem solving, taking ownership of issues, and having the determination to follow through
• Strong Interpersonal skills to be able to communicate internally & externally and at all levels
• Ability to use creative problem-solving techniques to solve business issues
• Excellent time management, organizational, written & oral communication skills
• Ability to utilize critical thinking and problem-solving skills to accurately assess & resolve investigation cases
• Ability to work in a fast-paced environment and is adaptable to change
• Strong organizational and decision-making skills
• Flexibility to support adjustments to work schedule; Hyrid10AM-7PM

Preferred qualifications, capabilities, and skills

• Strong working knowledge of various aspects of International Payment Processing Operations and/or Investigations/ of Fraud Investigations
• 1 year in the current process/group