Adidas MANAGER CUSTOMER SERVICE 

Vietnam, Ho Chi Minh City 

676619161

Purpose/ Mission:

(To be performed in alignment with global and regional guidelines)

Functional:

• To develop & implement the strategy for the Customer Service organization inline with the global/area strategy, aiming for maximum customer satisfaction.
• To establish the most effective and efficient framework for the Customer Service organization jointly with the Commercial Director in-line with adidas group standards.
• To lead and manage the day to day Customer Service activities, ensuring reliability and responsiveness to customer requests and complaints.
• To ensure proper administration, documentation and financial reconciliation of the customer base.
• To lead the management of sales order process – sales order collection, reservation & confirmation.
• To co-lead with Ops and Finance the product delivery process so that our customer commitments are achieved - OTIF.
• To co-lead the Inventory Management programme.
• To work with the Sales team to develop close gap strategies.

People

• To staff most suitable persons in direct report positions in alignment with the Commercial Director.
• To set personal objectives, targets, guidelines and regularly evaluate performance
• To develop the functional and social skills of direct reports.
• To manage all reports as an integrated team by setting team objectives, targets and guidelines.
• To ensure smooth cooperation of all direct reports along all interfaces.

Controlling:

• To control and report department KPI’s
• To ensure efficient monthly forecasting & reporting
• To monitor and report on order status and compliance at a customer level.