Dell Incident Response Senior Delivery Manager - Secureworks 

United States, Texas, Euless 

675821358

About Secureworks

Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that secures human progress with Secureworks® Taegis™, a SaaS-based, open XDR platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.

Role Responsibilities

• Manage teams of IR consultants to coordinate engagement work across multiple customers and teams.
• Responsible for all aspects of people management, including recruiting, training, employee performance management and development.
• Responsible for the success and the overall delivery of IR consulting engagements.
• Directly lead and manage customer cyber security incidents by guiding customers through investigation, scoping, containment, and remediation.
• Lead and manage incident readiness engagements that help prepare Secureworks customers for a cyber security incident.
• Work closely with other internal stakeholders, including leadership, the Resource Coordinators, Project Managers, Sales, Sales Engineering, Product, Marketing, Operations, other delivery practices.
• Oversee, establish, and improve delivery governance, methodologies, best practices, procedures, and other practice initiatives.
• Act as a point of escalation and resolution for customer satisfaction issues and strategic projects.
• Understand skill gap on teams and create action plans to improve these gaps.
• Track Key Performance Indicators KPI (utilization rates, consulting growth, engagement management) to ensure a steady case load and proper staffing.

• Produce high-quality written and verbal reports, presentations, recommendations, and findings to customer management.
• Demonstrate industry thought leadership through blog posts and other public speaking events.
• Participate in leadership, cross-functional and sales meetings on a regular basis. For example, QBR’s, Executive Briefings, business performance and scoping calls Serve as subject matter expert in a cyber incident response area.
• Serve as a technical/managerial liaison between the senior practice leadership and the delivery consultants.
• Identify pre-sales opportunities and assist with other pre-sales opportunities assigned to you.
• Stay abreast of current industry trends, public disclosures and new technology through professional associations, trade journals, networking, and associated training and seminars.
• Effectively communicate with clients, peers, leadership, and executives on the topic of incident response.
• Mentor incident response team leads and consultants.

Requirements

• Team leadership experience in a consulting environment.
• Experience conducting and managing incident response investigations for organizations, investigating targeted threats.
• Strong understanding of targeted attacks and able to create customized tactical and strategic remediation plans for compromised organizations.
• Strong technical communication skills (oral and written) including experience briefing executive management and desire to work with clients to solve complex security issues, including at times in crisis situations.

• Excellent verbal and written communication skills with experience briefing executive management.
• Possess a desire to work with clients to solve complex security issues, including at times of crisis.
• Ability to drive cross functional teams towards a common objective.
• Experience working with global, remote, multi-cultural teams.
• Ability to prioritize, delegate and complete tasks within tight timeframes to meets deadlines.
• High attention to detail with strong analytical skills.
• Strong interpersonal skills, self-starting, proactive, motivated, team player.
• Results orientated and customer focused.
• Ability to demonstrate initiative and good judgment in resolving issues.
• Effective at managing conflict and negotiating with stakeholders.
• Experience mentoring and leading technical teams in a matrixed consulting environment.

Preferences

• 10+ years of information security experience.
• 3+ years leading a team or teams of cyber security professionals.
• Experience working with Cyber Insurers and Law Firms.
• Professional degree relevant to cybersecurity or equivalent work experience.
• Technical or professional certifications, such as GCFA, CISA or CISSP, are a plus.