changing lives.
He/She will be responsible for clinical support for both orthodontic and general dental channels. Key focus includes strategizing clinical support and liaison activities, driving clinical tool adoption, structuring clinical activities to build doctors’ confidence and utilization of our products and services, capturing doctors’ feedback and experience, including clinical issues, when using our products and providing solutions to improve doctors’ understanding and experience.
In this role, you will…
- Report to Senior Director, Clinical, APAC
- Structure and manage clinical support and liaison activities as part of doctor programs that are designed for new doctors and existing doctors
- Design clinical support model and processes to provide seamless experience to doctors and to develop strong partnership with sales team to support doctors
- Provide guidance and content/materials/messaging for local clinical team to use when addressing doctors issue
- Bridge between clinical team and Treat to share and resolve clinical issues, align on clinical protocols and track KPIs
- Obtain feedback from internal team and doctors on the clinical aspects of our product and service, analyse clinical issue and behaviour trend and provide insights to other teams for enhancing our product, service, process, etc.
- Manage treatment planning service (TPS) within the region regarding the service scope, process, quality control and measurement
- Support other clinical projects and activities
In this role, you’ll need …
- To have at least 10 years work experience preferably in APAC region
- To have solid experience in clinical support provided to healthcare professionals preferably dental professionals
- To have strong organizational skills
- To have excellent communication, presentation and negotiation skills
- To have effective communication and to be collaborative with all the regional teams, countries’ counterparts
- To have strong implementation skills with excellent in execution and attention to details
- To be very organized in managing and coordinating events and projects
- To be a degree holder preferably in dentistry (DMD/DDS)
- To be a fast learner
