Citi Group US Retail Bank Program Mgmt Lead Acct Opening/Closing 

United States, Missouri, O’Fallon 

673050482

Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running programs related to the development and delivery of FDIC 370, new account opening, closing, and letters processes for the U.S. Retail Bank.

• Execute business solutions related to letter integration (cross-channel and cross-functional), USRB account opening and closing (including Internal Audit Issues), and FDIC 370 controls/initiatives.

• Oversees program plans meet business goals to drive improved contributions, enhance control environment, and improve customer experience.

• Project/Program Manager for the evolution of USRB Account Opening and FDIC370.

• Serve as the project manager for Account Opening business process owner; develop and maintain process mapping documentation for Account Opening processes across multiple business lines and channels.

• Identify opportunities and sponsor initiatives to enhance the client experience, process efficiencies and control environment.

• Govern compliance to FDIC370 regulations including issue identification, remediation, and the FDIC Annual Attestation process.

• Provide reporting and issue resolution on USRB Account Opening related matters.

• Establish and follow clear escalation paths to raise USRB Account Opening concerns as appropriate.

• Maintain engagement with partners within Business Controls, Issues Management, Products & Segments, Retail Business Banking, Technology, and Operations

• Ensures projects are properly prioritized and funded.

• Help develop and manage appropriate forums for progressing the Account Opening function.

Qualifications:

• 6+ years of experience related to Retail Bank, Business Execution, Operations, and/or Product Management demonstrated through work, military, or other relevant experience(s).

• Bachelor’s/Universitydegree or equivalent experience

• Additional Job Description

Anticipated Posting Close Date:

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