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Apple Production Support Engineer Retail Engineering 
United States, Texas, Austin 
671553980

14.04.2025
  • 3+ years of software engineering experience in a large-scale environment, of which at least 2 years focused on Application Support Engineering.
  • Bachelors of Science degree and equivalent experience or higher in CS or related field.
  • Coding knowledge in Java, Scala and frameworks related to Java.
  • Good understanding of SQL.
  • Skills and experience in monitoring, alerting, fault analysis, and automation.
  • Analytical problem solver who thrives with data collection, analysis, and strategic decision-making based on quantitative results.
  • Strong problem-solving and critical thinking skills to tackle sophisticated problems with innovative solutions. Experience in RCA of technical issues.
  • Strong teammate who furthers collaboration; Excellent communication skills.
  • Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams.
  • Good knowledge of RDBMS, PL/SQL and NoSQL, Unix Shell Scripting.
  • Working experience on cloud infra, like AWS.
  • Experience with one or more - Splunk, supervising tools, APM & observability.
  • Support experience with eCommerce platform is a plus.
  • Exposure to Incident and Problem Management processes is a plus.