Philips Field Service Engineer - CT MRI Greater Jakarta 

Indonesia, Special Capital Region of Jakarta 

670884930

Field Service Engineer - CT and MRI, Greater Jakarta

You are responsible for:

• Working collaboratively with thewider organization toprovide exceptional service to our customers.  Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
• Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
• Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
• Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
• Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
• The role will normally belocated in Greater Jakarta – but will have opportunities to support West Area, Central Area, East Area etc. as needed by the business
• Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time due to the criticality of the equipment, this will include on call support.
• based on knowledge of customer implementation and workflow analysis.

To succeed in this role, you should have the following skills and experience:

• Bachelor’s degree in biomedical engineering, electrical engineering, electronics engineering or equivalent
• Minimum 3 -5 to years’ experience in supporting medical devices specifically CT, MRI, and DXR (Diagnostic X-Ray)
• Good execution capabilities and strong desire for success
• Outstanding customer service skills, able to identify customer needs quickly, accommodate the customers’ social style and meet the customers’ practical needs
• Ability to work independently and be a good communicator
• Strong IT, Electronic, Mechanical and Electrical skills, and the ability to work in a fast-paced environment