Philips Field Service Engineer UPS 

Indonesia, Special Capital Region of Jakarta 

228167128

Field Service Engineer (UPS)

Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service-related problems.
Your role:

• Provides technical support to Project on operational or maintenance aspects of system equipment.

• Serves as customer contact on technical and service-related problems.

• Diagnoses mechanical, hardware, software and systems failures using established procedures.

• Determines most cost-effective repair/resolution to minimize customer downtime.

• Prepares reports for analysis of product failure trends and service ability issues.

• Ensures high level of teamwork and engagement levels.

• Install Philips Health Systems (HS) equipment according to standards with respect to quality and installation time as set by Philips HS.

• Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by Philips HS.

• Perform corrective maintenance, supported, when necessary, by tier-2 support helpdesk.

• Demonstrate commitments to meet & exceed customer needs and requirements by ensuring all given quality standards.

• Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned.

• Be a professional representative for HS with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with HS policy and targets.

• Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies.

• Responsible for completeness and accuracy of service records and installation records with particular attention to test & inspection results.

• Responsible for reporting identified device safety issues according to applicable Philips HS quality standard policy.

• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.

• Responsible in managing spare part under individual consignment stock and return the parts whenever part is no longer used.

You're the right fit if:

• Bachelor-degreeholder (majoring inBiomedical/ElectronicalEngineering/Physics Engineering are preferred), with min. 5 years of related work experience as Field Service Engineer.

• Experienced in handling UPS: installation and maintenance and troubleshooting, handling > 80 KVA UPS.

• Good communication and maturity to engage with various internal and external stakeholders / customers and to communicate in both Bahasa Indonesia and English.

• Customer service oriented with excellent project management skills with pro-active, hands-on, and strong “can-do” attitude.

• Interest and ability to bemobile/travel/on-fieldmost of the time and open to be based in several big cities across Indonesia.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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