Bank Of America Client Outreach Specialist 

United States, Florida, Miami 

66842504

Job Description:

Job Description:

The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams. The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.

Responsibilities:

• Initiate outreach to clients for the primary purpose of collection of outstanding KYC refresh requirements
• Interact with AML Operations, GFC, Banking Teams and other internal groups in order to ensure ongoing refreshes are completed in a timely manner
• Complete daily updates within internal system of record to ensure transparency with management on status of pending items
• Escalate issues that arise from an end to end process to ensure workflow is progressing effectively
• Become proficient in Customer Due Diligence procedures with the ability to communicate regulatory & procedural asks with clients
• Proactively drive the collection of KYC requirements in order to abide by Refresh due dates
• Consistently meet with team lead to ensure expectations and goals are achieved
• Communicates the risks and impacts of non compliance with KYC processes, including restrictions, closures, and refusal to provide requirements with key stakeholders

Skills:

• Attention to Detail
• Critical Thinking
• Data Collection and Entry
• Recording/Organizing Information
• Research
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations
• Problem Solving
• Quality Assurance
• Risk Management
• Adaptability
• Customer and Client Focus
• Prioritization
• Result Orientation
• Written Communications

1st shift (United States of America)