Bank Of America Client Outreach Specialist 

Mexico, Mexico City 

144451313

Job Description:

Job Description:

This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

Responsibilities:

• Outreach to clients requesting and collecting KYC documentation

• Serve as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functions

• Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners

• Monitor and understand the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts

• Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes

• Raise process issues and improvements that collectively help our clients

• Partner with colleagues in Banking, Sales,, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed

• Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue

• Support the Outreach of both periodic refreshes as well as remediation and associated programs

• Support the Outreach of jurisdictionally or regionally stringent requirements where needed

• Ensure timely collection of client required documentation, including follow ups where needed

• Ensure voice of the client is heard while adhering to policies, laws, rules and regulations

• Ensure performance metrics are met and any exceptions are resolved within required timeframes

• Master customer due diligence (CDD) requirements and guide clients as needed to comply

• Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply

• Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities

• Embrace a collaborative and output oriented culture

Required skills:

• Bachelor's degree or equivalent work experience

• 4+ years experience in a client facing role within the financial services or a related industry

• Preferred: Certified Anti-Money Laundering Specialist (“CAMS”)

• Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions

• Must demonstrate a strong client focus

• Excellent interpersonal skills for motivation, collaboration and encouragement

• Professional Demeanor: Demonstrating patience, composure, and positive attitude.

• Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.

• Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.

• Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.

• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail

• Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word