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Wix Support Engineer 
Israel, Tel Aviv District, Tel Aviv-Yafo 
66819336

01.12.2024
  • Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
  • Provide professional and efficient IT support to Wix employees across different locations and time zones remotely
  • Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs
  • Identify opportunities to reduce service requests through better user training and documentation
  • Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
  • Take ownership of the IT procurement process by working closely with suppliers, procurement, and finance teams
  • Work with auditors to ensure that procurement procedures are being followed
  • Manage onboarding and offboarding processes for on-site and remote workers
  • Manage and maintain audio-visual equipment around the offices
  • Manage endpoint installations, upgrades, and troubleshooting (for MacOS, Windows, and Linux)