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WalkMe Technical Support Engineer 
Israel, Tel Aviv District, Tel Aviv-Yafo 
415164208

25.06.2024
About theposition
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Working Days - Monday to Friday
What will you actually be doing?
  • Communicate with customers via email, live chat, and screen shares.
  • Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
  • Develop in-depth knowledge of our products and their features.
  • Engage with customers to understand and fulfill their goals with our solutions.
  • Apply and share best practices for optimal use of our products.
  • Innovate and propose ideas for enhancing the overall customer experience.
What should you bring to the table?
  • 1+ year experience in software support or customer service.
  • Fluent in English (verbal and written). - Must
  • Problem-solving skills with a customer-first approach.
  • Knowledge of HTML, jQuery, CSS (please specify your level).
  • Experience in various communication formats (written, live chat, conference calls, in-person).
  • Ability to grasp and articulate new technologies quickly.
  • Proficient in using application logs, browser dev tools, and other diagnostic tools.
  • Independent and teamwork capabilities.
  • Poise and articulation in challenging customer interactions.
  • Availability to work onsite at our TLV office 3 times a week.
  • Working Days - Monday to Friday
●We’re ranked by Dun & Bradstreet as one of the TOP 20 software companies to work for in Israel.
●We were recognized by Deloitte as the 6th fastest growing software company in the world.
●We’re publicly traded on the Nasdaq stock exchange.
●We provide you with the latest cutting edge tech to power your work while developing and advancing your career
●We recognize that you have a life outside the office. Whether it’s picking up the kids or taking some time off for yourself, we make sure you keep your work-life balance.
Learn more about Digital Adoption Platform (DAP):