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WalkMe Technical Support Engineer Israel, Tel Aviv District, Tel Aviv-Yafo 415164208
25.06.2024
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About theposition
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Working Days - Monday to Friday
Working Days - Monday to Friday
What will you actually be doing?
- Communicate with customers via email, live chat, and screen shares.
- Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
- Develop in-depth knowledge of our products and their features.
- Engage with customers to understand and fulfill their goals with our solutions.
- Apply and share best practices for optimal use of our products.
- Innovate and propose ideas for enhancing the overall customer experience.
What should you bring to the table?
- 1+ year experience in software support or customer service.
- Fluent in English (verbal and written). - Must
- Problem-solving skills with a customer-first approach.
- Knowledge of HTML, jQuery, CSS (please specify your level).
- Experience in various communication formats (written, live chat, conference calls, in-person).
- Ability to grasp and articulate new technologies quickly.
- Proficient in using application logs, browser dev tools, and other diagnostic tools.
- Independent and teamwork capabilities.
- Poise and articulation in challenging customer interactions.
- Availability to work onsite at our TLV office 3 times a week.
- Working Days - Monday to Friday
●We’re ranked by Dun & Bradstreet as one of the TOP 20 software companies to work for in Israel.
●We were recognized by Deloitte as the 6th fastest growing software company in the world.
●We’re publicly traded on the Nasdaq stock exchange.
●We provide you with the latest cutting edge tech to power your work while developing and advancing your career
●We recognize that you have a life outside the office. Whether it’s picking up the kids or taking some time off for yourself, we make sure you keep your work-life balance.
Learn more about Digital Adoption Platform (DAP):
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