JPMorgan Credit Card Collections Supervisor - Heathrow FL 

United States, Florida 

66789781

Job responsibilities

• Develop and lead a team of front line dialer collections specialists.
• Lead by example and coach team members on key behaviors to drive results.
• Manage performance by setting clear expectations and providing regular feedback.
• Recruit, select, and retain top talent to ensure team effectiveness.
• Promote inclusion and diversity within the team and identify ways to support these initiatives.
• Resolve complex and escalated employee and customer issues promptly and effectively.
• Operate with urgency to meet deadlines and prioritize diverse workloads.
• Focus on delivering excellent customer service while aligning with organizational business goals and systems.
• Utilize conflict resolution skills to address team dynamics and challenges.
• Recommend and implement enhancements to improve service efficiency and effectiveness.
• Adhere to regulatory requirements and departmental procedures, with strong proficiency in data analysis and Microsoft Office tools.

Required qualifications, capabilities, and skills

• Requires minimum of two years management experience. Prefer experience managing in a collections call center environment
• Requires previous financial experience
• Experience in a large department or group within an Operations function strongly preferred
• Must be willing to work in an environment that requires phone-based customer interaction
• Strong verbal and written communication skills
• Ability to influence internal and external business partners
• Relationship management
• Knowledge of professional discipline and applies knowledge to influence decisions
• High School Diploma or equivalent required

Preferred qualifications, capabilities, and skills

• Collections experience preferred
• Advanced proficiency with computer functions strongly preferred
• Bachelor’s Degree preferred