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JPMorgan Credit Card Collections Supervisor - Heathrow FL 
United States, Florida 
66789781

25.06.2024

Job responsibilities

  • Develop and lead a team of front line dialer collections specialists.
  • Lead by example and coach team members on key behaviors to drive results.
  • Manage performance by setting clear expectations and providing regular feedback.
  • Recruit, select, and retain top talent to ensure team effectiveness.
  • Promote inclusion and diversity within the team and identify ways to support these initiatives.
  • Resolve complex and escalated employee and customer issues promptly and effectively.
  • Operate with urgency to meet deadlines and prioritize diverse workloads.
  • Focus on delivering excellent customer service while aligning with organizational business goals and systems.
  • Utilize conflict resolution skills to address team dynamics and challenges.
  • Recommend and implement enhancements to improve service efficiency and effectiveness.
  • Adhere to regulatory requirements and departmental procedures, with strong proficiency in data analysis and Microsoft Office tools.

Required qualifications, capabilities, and skills

  • Requires minimum of two years management experience. Prefer experience managing in a collections call center environment
  • Requires previous financial experience
  • Experience in a large department or group within an Operations function strongly preferred
  • Must be willing to work in an environment that requires phone-based customer interaction
  • Strong verbal and written communication skills
  • Ability to influence internal and external business partners
  • Relationship management
  • Knowledge of professional discipline and applies knowledge to influence decisions
  • High School Diploma or equivalent required

Preferred qualifications, capabilities, and skills

  • Collections experience preferred
  • Advanced proficiency with computer functions strongly preferred
  • Bachelor’s Degree preferred