JPMorgan Collections Card Supervisor 

United States, Florida, Tampa 

11402134

As a Collections Supervisor within the Collections Team, you will be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, and managing and implementing ongoing improvement initiatives, all while maintaining adherence to risk and controls guidelines. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements. You will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.

Job Responsibilities:

• Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team, and other lines of business.
• Make informed business decisions using your skill set, subject matter expertise, documented policies and procedures, empowerments, and relationships.
• Identify process improvement opportunities, recommend solutions, contribute to process/policy changes led by the change management leadership team, and implement changes.
• Ensure team’s adherence to operating policies and procedures, and legal and compliance regulations.
• Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach, and develop employees, recognizing strong performers, and managing those not meeting performance standards.
• Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you’re doing, and summarize your impact in your year-end Self-Evaluation.

Required Qualifications, Capabilities, and Skills:

• Minimum 3 years of customer service experience
• Verbal and written communication skills.
• Influencing skills.
• Change implementation skills.
• Prioritization skills.
• Data analysis skills.
• High School diploma/GED required.

Preferred Qualifications, Capabilities, and Skills:

• Previous financial industry experience preferred.
• preferably 2 years in a call center environment.

When you join JPMorgan Chase & Co., we'll:

• Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more.
• Provide opportunities for professional growth and advancement.
• Provide a work environment of high-energy employees that are trained, coached, focused, and driven.
• Provide paid classroom and on-the-job training, including industry-leading benefits that start on day one.
• Respect and value diversity, integrity, and teamwork.

Work Schedule:

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings, weekends, and holidays. Specific information will be provided by the recruiter. This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours. You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).