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SAP Server Management - Operations Service Senior 
India, Karnataka, Bengaluru 
667816499

01.07.2024

EXPECTATIONS AND TASKS

As Operations specialist you are responsible for:

  • Ensuring Day to Day quality service delivery
  • Defining and tracking various service KPI and SLA’s
  • Deescalating the running escalations
  • Working towards automating various day to day operational tasks
  • Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
  • MIS reporting
  • Handling the OnCall duty and weekend support
  • Able to coordinate and orchestrate the work between the teams.
  • Strong collaboration with other units within and outside Enterprise Cloud Service units

Preferred skills

  • 9+ year work experience in server and Linux administration
  • 3+ years’ experience in service delivery in global teams
  • Familiar with ITIL concepts of Service Management, Incident Management and Root Cause Analysis
  • Working experience in Hyperscalers: Azure or AWS or GCP
  • Strong knowledge in Container / Docker concept
  • Managing of multiple activities requiring cross team coordination
  • Management of partner support via KPI tracking

Nice to have

  • Certified in at least one Hyperscalers solution: Azure, AWS or GCP
  • ITIL Certification
  • Project management experience
  • Able to communicate successfully at different levels of the organization.

ABOUT THE TEAM

  • Current team size of 25 people
  • Global team spread across Mexico, Germany and India
  • Diverse and different level of expertise in the team
  • Combination of Technical and Operational delivery experts