SAP Server Management - Operations Service Senior 

India, Karnataka, Bengaluru 

667816499

EXPECTATIONS AND TASKS

As Operations specialist you are responsible for:

• Ensuring Day to Day quality service delivery
• Defining and tracking various service KPI and SLA’s
• Deescalating the running escalations
• Working towards automating various day to day operational tasks
• Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
• MIS reporting
• Handling the OnCall duty and weekend support
• Able to coordinate and orchestrate the work between the teams.
• Strong collaboration with other units within and outside Enterprise Cloud Service units

Preferred skills

• 9+ year work experience in server and Linux administration
• 3+ years’ experience in service delivery in global teams
• Familiar with ITIL concepts of Service Management, Incident Management and Root Cause Analysis
• Working experience in Hyperscalers: Azure or AWS or GCP
• Strong knowledge in Container / Docker concept
• Managing of multiple activities requiring cross team coordination
• Management of partner support via KPI tracking

Nice to have

• Certified in at least one Hyperscalers solution: Azure, AWS or GCP
• ITIL Certification
• Project management experience
• Able to communicate successfully at different levels of the organization.

ABOUT THE TEAM

• Current team size of 25 people
• Global team spread across Mexico, Germany and India
• Diverse and different level of expertise in the team
• Combination of Technical and Operational delivery experts