JPMorgan Operations Manager – Real Time Payments 

United States, Florida, Tampa 

666961273

You have a minimum of 3 years’ experience leading Payments, Cash, or Treasury Operation dealing with operational process, controls and problem solving. Additionally, you possess strong people management skills with proven experience in hiring, building, developing and retaining a high performing organization. You are a data-motivated leader who can synthesize key insights, utilize data points to communicate with senior management in an effective way, and are seeking your next career opportunity with career benefits and professional growth – this is the team for you.

As an
Operations Manager – Real Time Payments Operations

This opportunity requires 24x7 support, with some work happening off-hours via remote access and mobile phone. You will be required to heavily interact with Product Management, Project Managers and IT teams.

Job Responsibilities

• Manage day-to-day operational activities to ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls
• End-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation
• Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
• Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base
• Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live
• Develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs
• Create a great and inclusive culture, enhance our employee engagement, and attract, develop, and retain the best, most diverse talent
• Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory change

Required Qualifications, Capabilities, and Skills

• Minimum of 3 years of experience leading of Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving
• Strong people management skills with proven experience in hiring, building, developing and retaining a high performing organization
• Data-motivated leader who can synthesize key insights, utilize data points to communicate with senior management in an effective way
• Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, spur results/change and implement projects/processes
• Demonstrated success in managing fast changes and adapt to new business initiatives
• Business acumen and commercial market awareness

Preferred Qualifications, Capabilities, and Skills

• Global experience in payments is desirable, with understanding of accounting and money move processes