Microsoft Principal UX Researcher 

India, Telangana, Hyderabad 

666468645

The Commerce + Ecosystems (C+E) team is working to enable an easier experience for customers and partners to grow, as well as to buy and do business with us by delivering a dependable,and secure commerce infrastructure.Our Ecosystems team is committed to driving discovery and awareness of Microsoft within our ecosystem of products and services, as well as reaching technical communities around the globe.

As part of Commerce + Ecosystem (C+E) within Cloud + Artificial Intelligence (C+AI), we are focused on enabling andthe end-to-end customer journey for all Microsoft products, services, and channels. Our team is the C+E Studio – we are User Experience professionals () at our core, care deeply about our customers and each other, and love connecting the dots that cut across business siloes, tools and processes so we can build better experiences.

where you come in:searching for a Principal User Experience (UX) Researcher to join us in reimagining and designing end-to-end commerce and ecosystem experiences. We are looking for an experienced Principal UX researcher who can understand complex problem spaces, conceptualize creative solutions across boundaries, be at the forefront of our generative Artificial Intelligence (AI) customer experiences, and articulate a clear point-of-view to create positive change at scale.and influencing others through your UX craft, and tackling big problems with rigor and empathy.

Required/Minimum Qualifications

• Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND8+ years User Experience Research experience

• Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND6+ years User Experience Research experience
• OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND5+ year(s) User Experience Research experience
• OR equivalent experience.

• 8+ years of experience performing research in Design Sprints, Agile Development models and running large projects/programs.
• Analytical and synthesis skills (both qualitative and quantitative) with an ability to turn research results into product insights.

or PreferredQualifications

• 8+ years relevant domain experience within technology sector.
• 8+years experiencein research methodsimpactingboth product direction and detailed experience design.
• Demonstrated ability to work effectively cross functionally with other teams (Engineering, Design, Product Management & Marketing)
• Well established portfolio of research techniques from ethnography, field studies, interviews, usability studies, concept validation, user journey mapping, surveys,scorecardsand competitive analysis.

• design and executesa cohesive and focused researchprogramfor critical area(s), establishing Jobs To Be Done (JTBD) and experience outcomes as a guidepost for the team to strive towards.
• Balance both agile and strategic research methods on a daily basis to influence product direction, and overall user experience.
• Leverage qualitative and quantitative data to synthesize and distill data across the division or the company into actionable insights
• Produce impactful artifacts generated from research findings which are visually rich and bring clarity to the space being studied.
• Partner with Design, Product Management and Engineering to deliver experiences that are simple, emotionally rewarding and that make employees, customers and partner’s lives better.
• Understand industry trends and connect with other Microsoft product teams to share andleverageinsights across the company.
• Inspire and mentor both internal and external Designers & Researchers