Microsoft Digital Cloud Solution Architecture IC4 

Taiwan, Taoyuan City 

665665332

The Digital CSA – SMB Azure Direct Seller drives execution by advancing next best actions with customers, closing committed milestones, and accelerating Azure consumption through Cloud and AI solution play execution. The role collaborates with Digital SSPs, SI Partners, and other Microsoft resources a as necessary, ensuring pipeline hygiene via MSX. Success is measured by >100% ACR Target / NNR attainment, strong commit-to-close rates (95%), and completion of required skilling.
Customer Obsession:

• Build customer confidence by aligning solutions to their desired business outcomes, including preparing them for AI transformation.
• Drive Operational Excellence:
  Ensure consistent use of the MCEM framework and digital strategies to identify and progress growth opportunities. Maintain pipeline hygiene and adopt MSX practices to improve forecasting accuracy, opportunity health, and execution discipline
• Plan for Impact:
  
• Understand the critical levers that influence business objectives and proactively plan to overcome constraints and risks that may impact target achievement i.e Stanley Scenarios, Sales Accelerator (specific Stanley signals, SPAs, other ML signals), Azure SMB Maturity Model, and Cloud Ascent.
  •Own Your Growth:
  Continuously build capabilities aligned to Microsoft and customer priorities, as well as personal career goals. Leverage career stage guidance athttps://aka.ms/rolelibrary, andtake ownership of technical skilling and development activities.
  •Lead with AI Readiness:
  Position yourself as your customer’s AI transformation consultant by upskilling in relevant workloads and scenarios. Use this expertise to guide customers on their journey to innovate with AI at scale.
  •Focus on What Matters:
  Stay grounded in the focus areas for your role and team for FY26. Align your daily actions and priorities to drive clarity, consistency, and measurable results.
  •Azure Accelerate : Nominate and execute pre- and post-sales investments through Azure Accelerate across all eligible opportunities to accelerate deals from uncommit to commit stage and reduce time to ACR.

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales OR Relevant certifications from Microsoft or competitive platforms AND 3+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales OR 5+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales OR equivalent experience.

Additional or preferred qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technical architect, consulting, design and implementation, and/or sales OR equivalent experience.
• 4+ years experience with cloud-based solution designs, migrations and management of technology.

Architecture Design and Deployment

• Leads customer/partner projects that implement technical architecture(s).Provides thought leadership for technical architecture design, development, and deployment and supports the customer/partner throughout pre-sales and/or implementation.
• Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) for multiple technical solutions across technology areas to prove the proposed architecture design.
• Moves the customer forward from pilots to productive deployments by rooting pilots in business impact. Appropriately leverages growth levers (e.g., Azure Credit Offer [ACO]) to ensure successful adoption of POCs.
• Adapts methodology and applies governance to identify, communicate, and/or minimize business and/or technical risks, defines customer/partner conditions of success, adheres to quality assurance, and calculates risks whilst designing and/or delivering solutions.
• Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves the capability and value of those solutions through design collaboration sessions with the customer/partner.
• Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate party.

Driving Customer Success

• Builds customer timelines to identify and gain buy in on metrics in conjunction with partners to align with customer's digital transformation initiative and expand customer success coverage as a discipline.
• Establishes cadence for checking in and reporting on people, process and technology progress.
• Drives new workloads jointly with sales team by leading demand generation and actively identifying new engagements.
• Holds peer teams accountable, and brings insights to drive success of Microsoft cloud solutions by taking ownership of milestones within engagements.
• Drives One Microsoft mindset.
• Identifies gaps and drives new workloads through communication of financial value to the customer, collaborating with sales team and driving new workloads. Builds on their network and industry experience to connect customers with ideas, people, and resources to new support customer opportunities.
• Cultivates the strategic image of Microsoft as a valued business partner that serves a wide range of customers/partners by aligning the vision for Microsoft cloud technologies with future industry needs.
• Creates a vision with business solution scenarios and partners/services that helps the customer meet their business goals and achieve their long-term corporate vision.
• Enables partners to a certain extent on projects to be a part of the client-side team.
• Acts as the Voice of the Customer by driving new feedback, blockers, insights, resource (e.g., OneList, End Customer Investment Funds) items across territories so they can be added and prioritized.
• Represents the customer to product teams to shape products and services by providing insights across the territory.

Scale Customer Engagements

• Proactively engages with and reaches out to customer technical decision makers and influencers proactively and independently.
• Utilizes information on customer business, industry, needs, competitive landscape and key priorities to support customer's digital transformation, challenge them when necessary, and position the customer to deliver architectures.
• Keeps up to date with customer information, industry and market trends, and compliance regulations.
• Leads and ensures technical wins for core and adjacent technologies by leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams, leveraging knowledge of processes (e.g., Managed Service Provider, co-sell Partners), tools, and programs (e.g., FastTrack, End Customer Investment Funds).
• Searches for customer references to use in engagements.
• Understands team resources and supports efforts to maximize the impact of customer engagements through capacity planning, prioritization, capabilities assessment, and utilization of resources.
• Receives instructions to prioritize resources and works to maximize selling time to achieve scorecard objectives and subsidiary strategy as directed.
• Uses knowledge of customer context, cross-solution or portfolio expertise, and deep technical and market/industry knowledge to build credibility with customers individually or at scale.
• Leverages knowledge of resources (e.g., roles, Microsoft Technology Center, demo sites, virtual sites) with limited managerial support and proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact.

Scale Through Partners

• Engages in partner sell-with scenarios by acting as liaison between the partner and team and shares visibility on partner resources and processes. Raises escalations or alleviates blockers through collaboration with manager-level counterparts in cross-functional groups.
• Captures core competitive knowledge across solution areas and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies.
• Applies and customizes existing demonstration assets. Demonstrates and oversees demonstrations (e.g., Architectural Design Sessions, Proof of Concept sessions) of solutions based on multiple Microsoft products through initial engagements.
• Leverages partner/customer teams as needed to prove capabilities and integration into customer environment.
• Reviews partner demonstrations and provides feedback to ensure alignment with Microsoft standards.
• Monitors and analyzes action plans to promote customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes. Identifies opportunities to promote usage.

Technical Leadership

• Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture.
• Shares ideas, insight, and strategic, technical input with team members using knowledge of Microsoft cloud solutions and their context in the competitive landscape.
• Provides thought leadership by acting as role model for the architect community and consistently sharing knowledge to increase the functional or technical skills and expertise of peers in ways that impact career goals and business outcomes.
• Monitors and responds to internal and external tech community posts, attends community calls, sessions, hackathon, etc., and acts as a mentor for their technology area.
• Contributes and participates in Customer Executive Briefing Center sessions.
• Shares best practices internally on community calls and drives recognition of Microsoft Cloud solutions through presentations and engagements with external audiences.
• Conducts group training or one-to-many events (e.g., workshops, webinars) to present and educate customers and colleagues on the capabilities and benefits across Microsoft solutions/products.
• Ensures customer cloud platform enablement by gaining buy in at the C-level for cloud platform readiness and orchestrating various resources within Microsoft, partner, and customer resources to get them on board with Microsoft's cloud platform environment readiness initiative.