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Apple AppleCare Engineering - Response Engineer iCloud/Apple ID United States, California, Sunnyvale 665483011
06.06.2024
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Description
Identify efforts and drive them without managerial oversightProvide oversight and guidance of escalation queue handling to Site Support Engineering ResponseServe as a key stakeholder to the contact center for any documentation, training, and tools necessary to support your product area(s).
Key Qualifications
- Minimum 5 years experience in technical support or related area.
- High technical savvy, including ability to analyze a variety of client-side and server-side logs
- Strong quantitative and qualitative analytical skills
- Demonstrated ability to manage a high workload and multiple responsibilities within strict deadlines
- Impeccable interpersonal skills, including the ability to adapt communication style to meet the needs of different audiences
- Demonstrated ability to properly isolate, diagnose, and solve complex account systems or cloud-computing services
- Excels at building and maintaining relationships with different audiences.
- Creativity, curiosity, and drive: Consistently thinks out of the box to increase efficiency and frequency of achieving your goals, and in overcoming challenges and hurdles.
- Strong organization skills and attention to detail.
- Excellent communication and presentation skills, written and verbal, to all levels of an organization.
- Leadership and influence: A passion for inspiring, motivating, and influencing others in the quest to achieve mutual goals.
Education & Experience
BS/BA or equivalent work experience
Additional Requirements
- Technical proficiency with Apple's software and services a plus (or alternatively, experience with consumer cloud services, such as Google Workspace, Microsoft OneDrive Personal Cloud, etc)
- Familiarity with bug/issue management tools a plus
- Ability to read and understand client and server logs a plus
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $84,800 and $156,000, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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