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While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results.
In close partnership with sales, you will utilise your unique professional services, industry vertical, and technology expertise to lead the shaping of new business opportunities and designing tailored service solutions. Complementing our products, playing a vital role by creating the best value service mix and outcomes for our customers.
What You'll Do
• Influence the shaping of future solutions by contributing to the architecture used across multiple products or systems
• Co-lead the pre-sales solution architecture and introduce the overall technical vision for a particular solution to stakeholders
• Lead CX RFP/RFIs for your selected accounts
• Build, evaluate and implement plans and design proposals for high impact solutions; consider key factors such as their long-term effectiveness (service delivery and cost), practicality, technical limitations and criticality
• Demonstrate a cross-architecture approach in solutions development with mid to high level technical expertise to create journey maps and multi-year roadmaps
• Focus on pre-sales architecture activities and ensuring a follow-thru with post-sales architects; Become the bridge to ensure the scoped solution is delivered
Who You'll Work With
In this role you will have the opportunity to collaborate across multiple functions; including working with Sales team, CX CTO and our Deal Acceleration Team to progress opportunities to closure with minimal friction. You will work with internal/external partners, including ecosystem partners, to help ensure comprehensive and scalable technology implementations can be realized.
What You Need
• Consultative selling experience via designs, blueprints, architecture frameworks, systems or products (the solutions) and aligning them to the customer's desired business outcomes
• Knowledge of Professional Services business with Delivery background working with strategic customers. Industry specific expertise for contextualizing solutions to the vertical.
• Excellent executive level communication and presentation skills to simplify conveying the value of underlying sophisticated solutions.
• An ability to pivot to new areas (e.g AI) and build compelling service narratives that align with customers shifting technology needs.
• A sales mind-set with an inner tenacity and driven mentality
Minimum Qualifications
Preferred Qualifications
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
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