Uber Sr Manager Claims - Crash Operations 

United States, West Virginia 

664512629

This hybrid role requires 50% onsite attendance at our Chicago office, allowing for both in-person engagement and the flexibility of remote work.

• Lead and manage a team of Claims Team Leads, driving performance and operational excellence within the US & Canada Claims operations
• Provide leadership, management, and vision for the organization, consisting of 40+ employees
• Direct management of of 3-4 direct reports and also serve as the on-site leader for Claims operations team ensuring strong culture & engagement, adherence to operational standards, and collaboration with other business units and stakeholders
• Ensure high-quality claims management of complex claims processes and exceptional customer service through day-to-day oversight and leadership
• Align the team with organizational goals, ensuring strategic initiatives are executed effectively.
• Provide performance feedback, manage development plans, and collaborate with HR to address performance gaps and foster professional growth.
• Identify opportunities for team development and leverage individual strengths to build a high-performing team
• Partner with cross-functional teams to influence key metrics and continuously improve claims processes.
• Serve as a functional expert for direct reports and responsible for real-time support.
• Integrate the efforts of teams across multiple shifts to deliver world-class customer support and attain service-level requirements
• Measure and evaluate processes and drive continuous process improvement with an eye towards customer satisfaction
• Identify root causes and implement changes to improve the accuracy, productivity, and quality of your team's performance

• Minimum 7 years of professional experience in a high-volume and highly productive service-industry, auto claims, safety related, or customer support environment and minimum 3 years of managing managers
• Prior professional experience with optimization, processes, systematic organization, program/project management

• Bachelor’s Degree or equivalent experience
• Outstanding communication skills. Including public speaking and the ability to present effectively to individual contributors and senior leadership
• Performance management of large teams, creating and implementing policy, mentoring and coaching, as well as stakeholder management and communications about high visibility and time-sensitive issues
• Strong organizational skills and ability to manage multiple workstreams simultaneously.
• Experience leading leaders in a commercial auto team within a third-party administrator or a predominantly commercial auto insurance carrier
• Strong understanding of claims policies and procedures, with the ability to apply them effectively.
• Advanced written and verbal communication skills with a high degree of adaptability to evolving business needs.
• Proficient in managing multiple tasks across various technology platforms.
• Strong organizational skills and ability to manage multiple workstreams simultaneously.

• Experience working with Google Suite (Sheets, Docs, Slides, Forms) and excellent communication skills.

• Experience or familiarity with project management

For Chicago, IL-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .